Frequently Asked Questions

Absolutely! We provide free delivery and standard setup on most of our inflatables within 25 miles of our Sacramento location. As long as your order meets the minimum requirements for your area, there are no additional setup fees. (There are additonal setup fees for tables and chairs) For locations beyond our standard service area, a small delivery fee may apply based on distance.

A standard setup refers to a location that is easily accessible for our delivery team. This means the setup area is within 100 feet of where our truck can park, with a clear, flat path free of obstacles such as stairs, steep inclines, or rough/unusual terrain. The pathway should be wide and smooth enough for our equipment to be safely transported using a hand truck. In most cases, your delivery will be handled by a single team member. If your event location has any special access considerations, we’re happy to help—just let us know in advance so we can plan accordingly. Additional fees may apply for setups that require extra time or manpower.

Sacramento Party Jumps is proudly based in sunny Sacramento, California, and serves the entire greater Sacramento region. With over 15,000 successful events delivered, our experienced team is committed to providing reliable, on-time service with a friendly, professional touch. Our goal is simple: to create a fun, stress-free experience and help make your event truly unforgettable for your family, friends, and guests. We provide bounce house, water slide, and party rental services throughout Sacramento, Elk Grove, Roseville, Rocklin, Citrus Heights, Carmichael, Rancho Cordova, Davis, Woodland, and surrounding areas. Most of our deliveries are within a 30-mile radius of our warehouse, but we may be able to accommodate locations outside this range for larger events or special requests.

We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.

Sacramento Party Jumps uses stakes to secure most inflatables or bounce houses. However, it is the customer's responsibility to locate any underground utilities and sprinkler systems before the event and Sacramento Party Jumps is not responsible for any damage to underground utilities or sprinkler systems caused by staking in unmarked locations. It is recommended to call 811 before the event if there are any concerns about underground utilities or sprinkler systems.

Set up and take down usually takes approximately 20-40 minutes, provided there are no obstacles in the way (such as pet dropping, kids toys, or furniture). Please CLEAN UP ANY PET DROPPINGS before we arrive! Our setup and take down times are not part of your rental times so you will get to enjoy your rental items for the duration of your party.

We may show up as early as 7:00 am on the day of your event or if needed by our team we may deliver the day before. We will Notify you at least 24 hours if this is needed by our team. If you need any accommodations when it comes to delivery or pickup times. Please select the, 'time sensitive' delivery option on the customer info page. We will then give you a call to confirm when you'd like it delivered and picked up.

Our pick up times depend on how many rentals we have out and the pick up times of the other events scheduled for that day. Your driver could show up right at the end of your party time or be there up to 4 hours after your scheduled pickup time. For Parks and Businesses events we need a delivery and pickup window of at least one hour. On overnight orders, we will pick up at our convenience. If you have a special need please let us know when you place your order.

Typically, pickups take place no later than 9 pm the night of your event. At times, we may need to pick up your items the next day. If this happens, you would get extra time with the inflatable at no extra cost.

Our Jumpers, Interactive Games and Water Slides, all very in size. You can find the Actual size, Required Setup Area by clicking on the More Info… link on each item.

Check the requirements listed with each inflatable by clicking on the More Info… link on each item. Also, make sure you have at least a 30" (for standard jumps) and a 4 feet in width (for larger combos and water slides) and easy access to the setup area. Some inflatables can weigh up to 650 pounds so we need a CLEAR PATH with ample room.

Yes. The Inflatable, jumper or other party equipment must be in a secured location like a backyard, fenced in area or inside a building. There will be a small additional charge for this service. Sacramento Party Jumps reserves the right to deny this service if deemed necessary. Sacramento Party Jumps also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of damage or theft.

Sacramento Party Jumps cleans and sanitizes all inflatables and equipment after every use. Customers are responsible for keeping the equipment reasonably clean and will be charged a cleaning fee or the cost of replacing the unit if it is excessively dirty or damaged by prohibited substances or activities such as silly string, glitter, food, drinks, candy, foam, trash, or confetti.

Are we responsible for the unit if it gets a tear or damaged in any way? Yes and no. The customer is not responsible for normal wear and tear on the units, but they are responsible for damages caused by failure to follow the safety rules or negligence. For example, if the damage is caused by not turning off the blower in high winds, the customer will be responsible for all damages including the replacement of the unit or the blower. It is important to read and follow the safety rules so that you can operate the unit correctly and avoid any damages.

Yes. Most bounce houses and other inflatables are powered by an electric blower, which is plugged into an electrical outlet. The blower continuously pumps air into the bounce house in order to keep it inflated and safe.

We love setting up at parks, but most parks do NOT have electricity. If you want to set up at a park, you will most likely need to rent a generator. We rent generators at a reasonable cost. Your generator will come with a full tank of gas guaranteed to run for at least 6 hours. Also, parks may require a reservation or are first come, first serve. It is important to contact the park or location where you plan to set up the jumper to find out what their policies are regarding inflatable rentals. They may have specific rules or regulations that must be followed, such as hours of operation or designated areas for setup. It is best to check with them in advance to ensure that your rental is in compliance with their policies and to avoid any unexpected issues.

It has been our experience that it is best to rent our generator. We know our equipment and we guarantee that our equipment will work well with our generators. Many times customers will bring their own generator or plan on using electrical outlets at the park and find out that the park outlets do not work or their generator is not strong enough to power our equipment. If this happens we may not have a generator available on the day of your event and if we do have one available we will charge you double the price for the generator. RENT OUR GENERATOR IN ADVANCE!!!. In addition, if you wish to cancel your park order you must cancel at least one day by 4:00pm Pacific Time. Same day cancels are non refundable and cannot be applied to rain checks.
Please keep in mind that park policies can vary. Some parks require reservations, permits, or have specific rules regarding inflatable rentals, including setup locations, hours of operation, and whether slides are allowed. We strongly recommend contacting the park in advance to confirm their requirements and to let them know you plan to use an inflatable (with or without a slide), along with your event date and times. While we’re happy to deliver and set up at your requested location, it is the customer’s responsibility to ensure all park rules, permits, and reservations are in place. Sacramento Party Jumps is not liable if park staff or officials require the inflatable to be removed due to lack of permits or non-compliance with park regulations. In these situations, no refunds or discounts will be provided.
ALL PARK JOBS MUST BE PAID IN FULL AT LEAST 24 HOURS IN ADVANCE.

Credit Cards Only, no longer accepting cash.

Yes, Sacramento Party Jumps requires a 50$ non-refundable deposit to secure your order, which can be made through cash, check, or credit card. Cancellations must be made by 4:00 PM Pacific Time the day before the delivery to receive a rain check valid for one year from the date of your previously scheduled event, otherwise the deposit will not be refunded or placed on a rain check. Sacramento Party Jumps does not give refunds for inclement weather or non-use.

Yes. Click on this link to view our contract and safety rules (view the link)

Yes, safety is very important and it is important to choose a reputable company that carries insurance. It is recommended to ask for an insurance certificate when shopping for rental equipment. If an "additional insured" needs to be added to the policy for your event, we can easily add it for an additional fee.
Click here for a copy of Sacramento Party Jumps Certificate of Insurance

Most of Sacramento Party Jumps’ bounce houses can safely accommodate 8-10 children under the age of 12. The older and larger the occupants are, the greater the risk of overcrowding and injury. It is recommended to have no more than 4 to 6 teenagers or less than 5 adults per unit. The customer is responsible for supervising their guests, particularly young children to ensure their safety. Food items, shoes, sharp objects or pointed items should not be allowed in the unit. If there is malfunction with any of our rental items, all participants should exit the unit immediately and call us for advice or technical assistance at 1-877-916-5867.

Always have an adult present to supervise. This person should have reviewed and understood both the contract and the safety rules posted on the unit itself. Never allow the users to be unsupervised in or around the unit. Never allow more users than the maximum number of users per age group as described within this lease and on the unit itself. Never place a hose or water on or into the unit unless authorized by Sacramento Party Jumps. Do not allow horseplay on, in, or around the unit. Always follow the directions for use on the unit itself.

Before entering the unit, have the users remove their shoes, eye glasses, belt buckles and any sharp objects. Never play, jump or enter a partially inflated/deflated unit. Never allow the users to climb or play on the outside or inside walls of the unit, columns, netting or roof of the unit. Always follow the number of riders and rules posted on the unit itself. Do not plug or unplug the motor repeatedly as this will cause the motor to burn up and you will be responsible for any resulting damage. Click here for a copy of the Rules and Safety Procedures

In the event of a problem or issue with the equipment during your party, you should contact the office of Sacramento Party Jumps immediately at 916-384-0898. The company will assist you in resolving the issue over the phone, if possible. If the problem cannot be resolved over the phone, a representative will be sent to your event to address the issue. If the problem is determined to be caused by customer negligence or the customer's electrical system, additional charges may apply. It is important to report any problems during the party, as Sacramento Party Jumps cannot be held responsible for issues reported after the party has ended and will not issue any refund.

If you need to cancel your reservation, please contact us no later than 4:00 PM (Pacific Time) the day before your scheduled delivery. Cancellations made after this time may be subject to the full rental charge. Your $50 non-refundable deposit will be issued as a raincheck credit tied to your email address, which can be applied toward any future rental within one year. (This assumes that you made the 4:00pm day before delivery deadline) What happens in case of bad weather? Weather conditions can be unpredictable, and the decision to use the rental equipment ultimately rests with the customer. Sacramento Party Jumps does not cancel orders based on weather, as conditions can vary by location and change quickly. For safety, we strongly recommend not using the equipment during high winds, rainstorms, or unsafe conditions. Please follow all provided safety guidelines and use your best judgment to ensure everyone’s safety. We do not offer refunds or discounts if bad weather occurs during your event.

We suggest at least 2-4 weeks before your scheduled party date.