|Q: Does the price include set up and delivery?
A: Yes, although additional fees may apply for areas further out. The Path to the set up area should be at least 30" wide(or wider for larger units. SEE BIG JUMPS below), fairly smooth and flat with ample room. Setup area should be no more than 100 ft from the delivery truck. We need to know in advance if there are steps or stairs, hills, mountainside, river, streams creeks or any other unusual terrain. In most cases (home parties) we will send only one employee to set up your party. Additional fees may apply for theses situations.
|Q: How big are the jumps?
A: Our Jumpers, interactive games,water slides and combos can vary in size from the smallest one,a 10'x 10'Toddler Combo to the very large units like the 30'x 30'Jurrasic Adventure. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
|Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 30" (for standard jumps) and a 4 foot wide(for larger combos and water slides)access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a CLEAR PATH with ample room.
|Q: What cities do you deliver to?
A: We are located in Sacramento and serve the greater Sacramento area. Including the areas of Elk Grove, Folsom, Roseville, Rancho Cordovo, Rocklin, Lincoln and Surrounding Communities.
|Q: How long do we get to keep it?
A: Our standard rentals are up to 6 hours long! You can get more time, or even keep it overnight for a small fee.
|Q: Can I keep the jumper overnight?
A: Yes. The jumper must be set up in a backyard or area that is fenced and locked up. There will be small additional charge for this service. Sacramento Party Jumps reserves the right to deny this service if deemed necessary. Sacramento Party Jumps also reserves the right to cancel the overnight portion of any event at any time if we have reason to believe that our property is at risk of injury or theft.
|Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-4 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4-6 hours in advance.Some times as early as 7:00 AM. If this is the case, we will call you a day or two in advance before to confirm that someone will be at the party location.
|Q: When do you pick up?
A: Once again, that depends on how many rentals we have out and the pick up times of the other events scheduled for that day. Your driver could show up right on time or be there up to 4 hours after your scheduled pickup time. For Parks and Businesses events we need a delivery and pickup window of at least one hour. On overnight orders, we will pickup at our convenience. If you have a special need please let us know when you place your order.
|Q: How long does it take to set up and take down?
A: Set up and take down usually takes approximately 15-30 minutes, providing there are no obstacles in the way(such as Pet dropping, kids toys, furniture).Please CLEAN UP PET DROPPINGS before we arrive!
|Q: HOW ARE YOUR INFLATABLES AND PARTY EQUIPMENT CLEANED AND MAINTAINED?
A: SacJumps we understand how important it is that our units are clean and sanitized. We clean and sanitize our units after every use. Each unit is vacuumed then wiped down inside and out. More importantly, it is not that we clean our units after every use, but what product we use to clean and sanitize. The cleaning product we like to use is Simple Green D Pro 3.
Simple Green D Pro 3 is a Hospital Grade surface disinfectant specially formulated to clean and protect surfaces from harboring harmful germs responsible for illness and infection.
Simple Green D Pro 3 kills 99.9% of Germs, Meets OSHA BLOOD-BORNE PATHOGEN STANDARD FOR HIV, HBV, AND HCV. Sanitizes surfaces and is a Fungicide, Mildestat, Santizer, and Virucide.
Not only do we sanitize each inflatable after every use, but all of our games, tables, chairs, ball pit balls and concession are cleaned after every use. As a SacJump Customer you can be confident that your rental is clean, sanitized and safe. When you get your inflatable, note the cleaning tag with date it was cleaned. If for some reason because of time constraints between rentals we were unable to clean your equipment in our shop, we supply our Delivery Drivers/ Install techs with cleaning Supplies and equipment. They will make sure that your rented equipment is clean and sanitized before you use it.
We are doing our best to clean and maintain our party inflatables and other rental equipment. We really appreciate you when you take care of it as well. However once in a great while some one will abuse our equipment so we have to have this policy. Please read:
Customers are responsible to keep rented equipment reasonably clean. Customers agrees to pay a cleaning fee of $200.00 up to the cost of replacing the unit or equipment that is excessively dirty or trashed or damaged. ---DO NOT USE THESE PRODUCTS IN OR AROUND INFLATABLES, OR ANY OTHER PARTY EQUIPMENT: ----DO NOT USE SILLY STRING---DO NOT USE SILLY STRING---OR SIMILAR PRODUCTS!!!!! DO NOT ALLOW OR USE FOOD ,DRINKS,CANDY,CONFETTI,GLITTER,FOAM,TRASH IN OR AROUND INFLATABLE OR ANY OTHER PARTY EQUIPMENT! LESSEE WILL BE RESPONSIBLE for the full replacement value of the rented unit and/or assessed a $200.00 cleaning fee if the unit is determined not to be permanently damaged.
DO NOT USE AROUND PARTY EQUIPMENT:
|Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy duty cords.
|Q: What about parks? Do parks have electricity?
A: We love setting up at parks, but most parks do NOT have electricity. If you want to set up at a park, most likely you will need to rent a generator. We rent generators at a reasonable cost.(Your Generator will come with a full tank of gas. We warantee it will run for at least 5 hours.) Also, parks are first come, first serve so get your spot early in the day.
|Q: What payments do you take?
A: Cash or Credit Cards. If paying by cash, please HAVE EXACT CHANGE as our drivers do not carry cash.
|Q: Do you require a deposit?
A: yes all orders require a 25% Down Payment/Deposit payable by Cash, Check or Credit Card. All Down Payments/Deposits are NON REFUNDABLE, however if you do need to cancel or reschedule your party or event you will be given a Rain Check (tied to your email address) that is good for up to one year from the date of your scheduled event. You can cancel your event as late as the night before ( no later than 7 PM ). If you cancel on the same day or the morning of your scheduled event, you will lose your deposit and will not receive a rain check. Once our delivery drive has been dispatched, you will have to pay the full amount of the order. We do not give refunds for rain, bad weather, or non use.
|Q: How big are the jumps?
A: Our Jumpers, interactive games,water slides and combos can vary in size from the smallest one,a 10'x 10'Toddler Combo to the very large units like the 30'x 30'Jurrasic Adventure. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup.
|Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
Q: What about Staking down the units?
A: Sacramento Party Jumps uses 18 inch stakes( in some cases 36 inch stakes) to secure most inflatables or bounce houses. We recommend that you locate (CALL 811) any underground utilities before your event, especially if you have any concerns that our stakes may damage any underground utilities or sprinkler systems. Sacramento Party jumps is not responsible for any damage to underground utilites or sprinklers systems.
|Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
|Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of
the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
|Q: What do I do if there is a problem or a problem develops with the equipment during my party?
Call our office or your delivery driver (his name and number should be at the top of your contract) for advice. If we cannot resolve the problem over the phone then we will send someone out to you party. If the problem is due to your homes electrical, then there may be an additional charge. If you call us at the end of your party,that night or the next day to tell us that there was a problem, then we cannot be held responsible and will not issue any refund.
|Q: How many kids can play safely in the jump house?
A: Most of our bounce houses can accommodate from 8-10 children under the age of twelve. The older and larger the occupants are, the greater the risk of overcrowding and injury. We recommend no more than 4 to 6 teenagers and less than 5 adults per unit. Most of our bouncers are equipped with stepping platforms for easy access into the unit. You are responsible to supervise your guest,particulary young children to insure their safety. NO FOOD ITEMS, NO SHOES,NO SHARP OBJECTS OR POINTED ITEMS SHOULD BE ALLOWED IN UNIT. USE COMMON SENSE. Do not deflate the unit while children are still in the unit. In case of malfunction, exit the unit immediately. Call us for advice or technical assistance. 1-877-916-5867
|Q: What about rain?
A: When there is a chance of rain or it is raining, we will call you the morning of your event. You can decide then to cancel or have us continue with the delivery. If you do cancel you will be given a rain check for your deposit, which can be used for a future rental up to one year. If you decide to have us continue with the delivery you will be required to pay for the full rental. We do not give refunds for rain,bad weather or non-use.
Q: What to do if it is raining?
A: Inflatables should not be used during rain, thunderstorms or high winds. If during your rental it does rain, exit the bounce house wait for the rain to stop. After it stops raining, go inside and dry the unit thoroughly with some towels. Riders can then re-enter the unit.
Do not use the inflatable if the wind exceeds 15 miles per hour.
|Q: How far in advance do I need to reserve?
A: We suggest at least 2-4 weeks before your scheduled party date. We are always happy to try to accommodate last minute bookings.
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